9 Tips On Hiring A Cyber Security Company For Your Business
Cybercriminals are becoming more sophisticated each year. With the rise of technology comes a whole new breed of hackers who work hard to exploit others, regardless of their circumstances.
That's why businesses of all sizes are becoming increasingly aware that they need to have a good cyber security system in place. Hackers can not only damage your business image but also gain access to your system and cause significant financial losses. The problem for many businesses is finding the right cyber security company to keep their data secure. With most service providers claiming to be experts, how do you know who's legitimate and who isn't?
Essential Tips To Find The Right Cyber Security Company
To help you find the right cyber security company to protect your business, here are nine tips to consider:
1. Determine What Type Of Cybersecurity Expert You Need
Cybersecurity is a broad field, so businesses have to focus on specific areas based on the level of protection they need. For example, a small company with basic employee computers won't need the same expertise as a large company with advanced offices using cloud-based systems.
To determine what level of expertise your business needs, knowing the different types of cybersecurity experts might help, which include the following:
- Cloud Security Experts
Businesses related to cloud computing, such as data storage and Software As A Service (SaaS) providers, should look to hire a cloud security expert. These experts understand the ins and outs of cloud platforms and services and the security threats associated with them.
- Network Security Experts
Most people in the business world know that having a good firewall is important. Still, this expertise goes further to include other areas such as network access controls, intrusion prevention systems (IPS), and traffic filtering.
- Email Security Experts
Phishing attacks are on the rise because hackers know it's easier to infiltrate someone's email than their network. Plus, it's easier to spoof an email address than it is to hack into a company's system. Individuals or companies that work more with email should consider hiring an email security expert who understands how to protect email servers from external threats and the policies and procedures you should put in place to secure your email communications.
- Data Security Experts
Data security experts are more focused on the data storage and security of a company's systems. They understand how to prevent attacks like ransomware, which encrypts your data and won't give you the decryption key unless you pay for it.
- Endpoint Device Security Experts
There are many different endpoint devices, including PCs, tablets, printers, copiers, scanners, servers, phones, and other types of devices that connect to your network. An endpoint device security expert understands how each device works and their threats to the overall cybersecurity system, including the spread of malware.
2. Find a Company With A Proven Track Record
With the number of cybersecurity companies emerging each year, there's no guarantee that they have years of experience or expertise in your specific niche. That's why it's important to research the company you're thinking about hiring and make sure they have a proven track record of helping other businesses secure their private data.
Here are the best ways to find out if a company has enough experience to help your business:
- Ask For Referrals
While this is an easy way to find out how experienced a company is, it's also one of the best ways to tell if they're good at what they do. Referrals can include other businesses or even individual clients that had success using their services.
- Check Out Their Website
A reputable company will have an impressive website that gives information about their business, including what they do and how they can help your business. Checking their website will allow you to gain an overview of their company, including whether or not they have the expertise your business needs.
- Review Their Testimonials
Most companies will have a page on their website to display testimonials from different businesses that use their services. It may also give you an idea of how well they work with others and the results they can deliver.
Social media is also a great place to see genuine reviews from businesses and individuals, as it gives a more transparent view of the company's service.
3. Ensure An Agreement Is In Place Before You Begin Working With A Company
No matter how expert a company is, no one can tell what will happen a month or a year after signing a contract. Cybercriminals are constantly finding new ways to infiltrate networks, and this can leave your company vulnerable even if you had the best security system in place. So, it's crucial that you also have a contingency plan in case anything happens.
Before working with a company, ensure that a service agreement is in place no matter the length of the contract. It should indicate what will happen if the company fails to prevent data breaches or hacking attempts.
4. Consider A Company That Uses Both Automated And Manual Approaches
While using automated cybersecurity software can be very helpful, it doesn't compare to the hands-on work of human experts. However, it doesn't mean that you should avoid automated services altogether. Here’s a quick guide on both approaches:
- Cybersecurity Automated Approach
Automated cybersecurity software can be an excellent way to test your security system daily, as it constantly scans for vulnerabilities and malware. These programs work automatically and in real time, which means no one has to monitor them put in a lot of time and effort to make sure they're working. Additionally, cybersecurity software can process data faster than people can, allowing them to detect and eradicate threats quickly.
- Manual Approach
There are a few cases where software just doesn't cut it. For example, hackers may manipulate software to evade detection, so human experts should sometimes find these threats instead. Having an expert on staff or through a cybersecurity firm guarantees that they can manage even the most complex cases.
But why rely on one or the other if you can have the best of both? Hiring an expert who uses both methods will ensure that your business receives the best protection possible.
5. Beware Of Fake Cybersecurity Companies
With so many cybersecurity companies emerging each year, some try to gain clients by pretending they're an established business. They may even refer to themselves as ‘cybersecurity companies’ even though they lack the experience needed to help protect your business from cyber threats.
So, how do you know if a cyber security company is a fake one? Here are some signs you can look out for:
- They Try To Sign You Up Over The Phone
A trustworthy cyber security company will meet with you in person to talk about your business and possible solutions.
- No Customer References
If the company claims that they've been in the business for years but don't have any customers to give you as references, it should raise a red flag.
- They Offer The Cheapest Solution
While it's good to look for a service that doesn't cost an arm and a leg, businesses should never settle for the cheapest option. However, it doesn't mean that an expensive offer is always the best choice either. When you hire a cybersecurity company for your business, look for one that has transparent and reasonable pricing.
- Poorly Put Together Websites
If you notice spelling errors or grammatical mistakes on their website, it's best to consider other options. A website that seems like it's thrown together in a hurry is another sign to avoid a company.
6. Look For A Company That Follows Strict Standards And Procedures
To ensure that a company is following proper procedures and standards within their industry, they should provide certifications for the cybersecurity services they offer to their clients. Certification verifies that the company passed specific requirements to prove that they're following industry-standard guidelines.
7. Ask How The Company Dealt With Similar Issues As Yours
Each business faces different cyber threats and security problems. If a company claims to have helped another business with the same issue as yours, you might also want to check out how they solved those problems. How they dealt with similar issues in the past can reveal how they'll handle it for your business, ensuring that their process will fit your requirements.
8. Check Out The Company's Customer Support Rating
Problems may arise at any time, and the last thing you may want is to deal with a company that lacks customer support when you need help. Some companies provide excellent services, but they're difficult to get in touch with. A superb customer support rating means that the company consistently meets customers' needs and resolves issues when something goes wrong.
9. Ask How Often They Update Their Security Processes And Procedures
Since technology is constantly advancing, the cybersecurity company should also follow industry best practices to keep up with the changes in your business and their field. You may want to ask questions about what kind of process updates they have in place to ensure that they can meet new challenges quickly.
Unfortunately, hacking is becoming more prevalent every year. That's why businesses need to take action and do whatever they can to protect their data. Hiring a cyber security company is one of the best ways to protect your business. It may be difficult to sift through all of the information on services and companies, but knowing how to choose one can help ease the process. So, when hiring a cybersecurity company for your business, keep these tips in mind.